Frequently Asked Questions
Everything you need to know about our premium leather goods.
What kind of leather do you use for your products?
We exclusively use top-tier, minimally treated bovine hides sourced from world-class tanneries. Our leather is designed to develop a unique patina over time, reflecting your personal journey.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days depending on customs processing.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it in its original condition for a full refund or exchange.
Does my Bullstrap product come with a warranty?
Yes, we stand by our craftsmanship. All Bullstrap leather goods are covered by a limited lifetime warranty against manufacturing defects in materials and workmanship.
How should I care for my leather strap or case?
To maintain the quality of the leather, avoid excessive exposure to water and chemicals. You can clean it gently with a damp cloth and apply a high-quality leather conditioner every few months.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. Please contact our support team within 1 hour of placement if you need to make changes, and we will do our best to accommodate you.